A summary of what you are covered for is in our Benefits and Comparison table. You should also read through the terms, conditions and exclusions outlined in your Home Insurance PDS.

You can also find the details of your individual cover on your Certificate of Insurance. You can view and download it in My Insurance Portal, or by contacting us by calling 1300 10 1234 and we'll email or post a copy to you.

Not registered for My Insurance Portal? Register now.

You can manage your Home Insurance policy via My Insurance Portal.

From your account, you will be able to:

• Update your email address and phone number
• Update your credit or debit card details
• Access your Certificate of Insurance
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If you need to make other changes to your policy, such as updating your physical address, you can contact us on 1300 10 1234 during our operating hours. Note that if your policy is pending renewal, online changes might be restricted.

If we offer renewal, the policy will automatically renew as per the renewal notice. We will send you this renewal notice at least 14 days before your renewal date which will outline what you need to do to stay covered. You should check your renewal notice carefully and contact us on 1300 10 1234 if you need to make any changes to your policy or details, or if you'd like to opt out of automatic renewal.

With automatic renewal, your renewal notice will set out the proposed new policy terms and premium. If no changes are required to your policy and your premium payments are up to date, you don’t need to do anything – your policy will automatically renew.

If you opted out of automatic renewal, your renewal notice will advise you to call to continue your cover. We will provide you with a quote and policy terms. If you’re happy to proceed, we will renew your policy.

To find out more about your renewal dates, you can Chat Now.

You can lodge your Home Insurance claim quickly and easily via your My Insurance Portal account. Login now to start your claim.

To lodge a claim, you'll need your policy details handy, a list of the property that has been damaged, lost or stolen and any additional documents that may support your claim.

Find out more about making a Home Insurance claim

The weather events covered by your Home Insurance policy change depending on your policy type. You can find more information in the PDS located on the Useful Documents page or contact our Customer Care team on 1300 10 1234 during our operating hours.

If you move, you need to contact our friendly service team by calling 1300 10 1234 during our operating hours to advise us about your change of details. You will need the following information handy:

• The date you are moving addresses.
• Your new address.
• The age of your new home and its construction and security details.
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Because our insurance premiums are based on your location, as well as the specific details of your house, your premium may change when you move addresses.