Who do you use?
We use Australia Post, Star Track, TNT/Fedex and for local deliveries, our awesome warehouse team. The delivery service used varies depending on the location and size of the order.
How will I know my order is on the way?
We'll email your tracking details, and SMS if this option is selected, so you will be able to follow the progress of your order as it travels to you.
What else?
International orders: We cannot send soils/gravels or glass items.
We strive to recycle packaging materials as much as we can, and both our bubble wrap and packing peanuts/noodles are biodegradable. Other packaging is reused from deliveries sent to us. Thank you for supporting our recycling program.
Orders may be left at the address provided where the delivery driver deems it safe to do so. Please provide an address where someone will be available to accept delivery if you do not wish for the item to be left.
Pallets are delivered to the nearest building access only, and are not unpacked or taken up stairs.