Shipping policy
Let's get your order to you in the fastest and most secure way possible!
We ship most lighting and homeware purchases via DPD next-day delivery for orders placed before 3 p.m, Monday-Friday. When shipping specialist items such as fragile lighting, furniture and some mirrors and artwork we need to be sure that we are using the very best couriers and delivery providers on the market.
That's why we work with multiple providers to ensure each item is handled by experts and received by our customers in perfect condition with no fuss or hassle!
Couriers are selected depending on the size of your order and location. Our operating warehouse hours are Monday to Friday and all orders placed during those days will be shipped for next-day delivery, when applicable. Orders placed over the weekend and bank holidays will be dispatched the next working day. During particularly busy times we cannot always guarantee this.
Standard Delivery
- Lighting & Bulbs: Lighting is free for orders over £79 where the basket is lighting only. If other non-lighting products are added the shipping cost will change accordingly. For orders under £79, there will be a £6.99 for next-day home delivery.
- Small Homeware Accessories: Most homeware is now free of charge for orders over £79. However, some home accessories are larger in size and a £6.99 charge will apply. This charge will be calculated during checkout.
- Artwork and Mirrors: The delivery charge for these items varies between £19 and £39 and the charge is calculated during checkout depending on the size, weight, and how fragile the item is. These items might not be able to be shipped on a next-day delivery service.
- Furniture: To ensure safety during transit, orders placed for any medium or large furniture items are sent by specialized service which can take up to 10 working days. The Pagazzi customer services team will be in touch with you directly to arrange a suitable delivery time. A £39 delivery cost will apply at checkout for large furniture pieces.
Please, note that for all lighting deliveries with Saturday nominated day delivery, an extra charge of £11.99 will apply at checkout.
Non-Standard Two-Day Service Delivery Postcodes
We are currently unable to offer next-day delivery services in the following postcodes: AB31-35, AB41-54, G83, and PH15-18. The delivery charges are as applied to Standard Service Delivery.
All orders placed including one of the postcodes below as a delivery address will be subject to a £14.99 delivery charge and free for purchases over £149. All BT, AB36-39, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-29, PH30-41, PH49-50, All HS, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, TR21-25.
Non-Standard Channel Islands and UK Islands Service Delivery Postcodes
A flat shipping rate of £25 will be charged to all purchases with a delivery address with postcodes including GY, IM, JE, PO3-PO41.
Non-Standard Northern Ireland Service Delivery Postcodes
A flat shipping rate of £22 will be charged to all purchases with a delivery address with a delivery address including postcode BT. We are currently unable to ship large furniture to this area.
